Critical Control Management Online Workshop

IQA Critical Control Management (CCM) Workshop
Critical Control Management (CCM) is an internationally recognised approach.  This workshop looks at the pivotal role CCM plays in ensuring workplace safety and reducing Material Unwanted Events (MUEs).


Date: Wednesday 31 January 2024
Times for all States/Territories:

 12.00pm - 4.30pm  NSW/ACT/VIC/TAS
 11.00am - 3.30pm  QLD
 11.30am - 4.00pm  SA
 9.00am - 1.30pm  WA
 10.30am - 3.00pm  NT

Location: Online

Is chronic unease healthy?

Having a healthy level of chronic unease can help identify weak danger signals, reduce complacency, and improve alertness. However, just because a catastrophic event hasn’t happened, unfortunately doesn’t mean it won’t! 

Positive reinforcement of reporting near-miss events, acting on weak danger signals, and freely communicating good and bad news are all signs of a healthy culture. Examples of weak danger signals could include: 

  • Unexpected maintenance results
  • Variations from good practice that has become tolerated
  • Noticing a colleague is distracted while carrying out a critical process
  • A decision to carry on that we think was made too quickly

Course Overview

Critical Control Management (CCM) is an internationally recognised approach and an integral part of risk management that focuses on identifying and managing the controls that are critical to preventing catastrophic or fatal events. Critical controls can either prevent a serious incident from happening in the first place or minimise the consequences if a serious accident was to occur.  Effective CCM plays a pivotal role in ensuring workplace safety and reducing Material Unwanted Events (MUEs).  They have the ability to avert serious incidents or significantly mitigate their impact in the unfortunate event of an accident.

Often organisations struggle to understand how to get started, how to deploy effective programs or avoid unintended consequences. By nature, critical controls are critical, so understanding how to manage them is often a key strategic priority for most organisations.  To determine how effective your critical control verification activity is, ask the following:

  • Are your metrics driving the right behaviour?
  • Are you overly reliant on injury statistics?
  • Are you focused on quantity of activity, rather than quality of controls?
  • Do your operations have a healthy level of chronic unease?

CCM enables organisations to better allocate resources.  Targeting the critical few, assist boards, senior management and frontline operations to understand priorities, verify critical controls are effective and prevent catastrophic events. This ensures critical controls are not only in place, but also effective to prevent fatalities and catastrophic events.

Learning Objectives & Outcomes

  • Material Unwanted Events (MUE): How to Identify and Map What’s Important
    • Gain the ability to recognise and prioritise important factors contributing to unwanted events
  • Critical Controls: How to Identify the Critical Few
    • Develop the skills to distinguish and prioritise the most critical controls
  • Critical Performance Standards: How to set clear expectations and build capability
    • Learn how to set transparent expectations and foster skill development
  • Critical Control Verification: Are your controls effective?
    • Gain the skill to assess and validate the efficacy of implemented control
  • Critical Control Measurement: Evaluating effectiveness to add value
    • Develop the ability to evaluate and enhance the value provided by CCM

Who is this course for?

The course is recommended for:

  • Quarry Managers
  •  Quarry Supervisors
  • Senior Managers
  • Operations Managers
  • Those with responsibility for safe systems of work, management, and supervision.

Your Facilitator | Terry Swanton

Terry is a seasoned expert in safety, leadership and risk management with a focus on contractor and third party management.  He was the Principal HSE Advisor with Broad spectrum working on the Mornington Peninsula Shire and Defence contracts. This involved managing over 800 facilities, parks and gardens, sporting venues playgrounds.

Terry's extensive experience ensures that participants receive practical knowledge and solutions for effective contractor and third-party management.

CPD: 4 Hours
  • IQA QMCS: Safety & Risk Management
  • NSW MOC: 1. Mining and WHS Systems (Subject D: Specific Control Measures)

A Certificate will be issued upon completion of the workshop. 

Registration Fees
IQA & IoQNZ Member:  $260
Non Member: $380

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Registrations Close: Monday 29 January 2024 (unless booked out prior)


All information is correct at the time of publication. The IQA reserves the right to alter or delete items as required, and takes no responsibility for any errors, omissions and changes.

31/01/2024 12:00 PM - 5:00 PM
AUS Eastern Daylight Time
Registration is closed. Please contact [email protected]

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